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Shipping & Returns

Shipping

We usually ship within 3 to 5 working days.

We currently only ship to the United Kingdom and Western Continental Europe. Please call us to get a quote for other destinations.

We are committed to provide the most affordable, efficient shipping. Note that there are restrictions on some products and for some remote areas. In any doubt, please do contact us.

All the goods are shipped from the United Kingdom.

IN CASE THE GOODS ARE DELIVERED DAMAGED, YOU MUST TELL THE DELIVERY COMPANY OTHERWISE THE PRODUCTS ARE NOT COVERED BY THE TRANSPORT INSURANCE AND CANNOT BE REFUNDED.

Returns

We accept to customers to return their purchase for a refund as long as the refund request comes within 10 days of the date of purchase.

Goods must be returned to us in original conditions and in the original packaging at our address below. We strongly recommend the use of registered post as well as insurance to cover potential transport damage, as damaged goods will not be refunded.

The refund will be processed once the goods have been returned to us and accepted.

Our address to return products for a refund is Gong, c/o Jo Plismy, Unit 6, 329 Harrow Road, London, W9 3RB.