We usually ship orders within 2 to 3 working days.
All the goods are shipped from one of our warehouses located in the United Kingdom and Belgium. Different VAT rates may apply depending on the country of origin and the country of destination. In case your order is shipped from Belgium to the UK, this is now considered an export and as such no VAT is applicable but you will need to pay the UK VAT when the order is delivered to you.
We currently only ship to the United Kingdom and most Western Europe countries. Please call us to get a quote for other destinations.
We are committed to provide the most affordable and efficient shipping. Please note that for some larger products, we may use a pallet to secure the products during shipping.
You are responsible for any import duties or taxes payable in your country, as those are not included in our prices.
IN THE UNLIKELY CASE THAT THE PACKING BOXES ARE DELIVERED DAMAGED, YOU MUST CHECK IF THE PRODUCT IS DAMAGED AND MENTION IT ON THE DELIVERY NOTE OTHERWISE THE PRODUCTS ARE NOT COVERED BY THE TRANSPORT INSURANCE AND CANNOT BE REFUNDED.
We offer a refund to customers wishing to cancel their purchase within 14 days of receiving the goods. You must advise us by email of your wish to cancel and we will confirm the return address to you.
Goods must be promptly returned to us in original conditions and in the original packaging.
We strongly recommend the use of registered post as well as insurance to cover potential transport damage, as damaged goods will not be refunded.
The refund will be processed once the goods have been returned to us and accepted.
Our legal details are
Jo Plismy Limited
329 Harrow Road